Leaders In the Ranks

There are many companies who believe that their front line employees are the best candidates for their management teams. Some of these companies believe that the most competent managers, who understand company values. The Disney company is a prime example of promoting front line employees to management positions. It is very difficult to obtain a management job with this company, if you have had no prior work experience under them. The company values are such  that they depend on the knowledge and experience of its front line employees to lead other employees. They are much more versed in company culture and values. They know what is expected of themselves and other employees. By having this experience they inherently are much more qualified leaders. On the positive side, Disney maintains a strong workforce that is committed to guest service, high quality services and products, and a loyal customer base. In the same way they do not necessarily have to invest as much money into training leadership, since they are already hiring leaders who do not need to be taught about culture, values, work areas, geographic locations, pay standards, benefits, and company regulations and policies. I feel strongly that this factor is one of the main reasons the Disney company has such a highly regarded, world renowned, guest service culture.