Systems Model for Menu Change at Derby Dining Center

INPUT:

Human (Team Members)
Monetary
Facility Space
Food Products
Old Menu - TO DEVELOP
Equipment
Recipes
Time

TRANSFORMATION:


Set Goals and Mission / Vision
Develop Leader Initiatives & Training
Train Employees with New Systems and Operations
Empowerment of team and other employees through Menu development and design
Purchase new products and equipment
Train employees with potential changes in customer service needs. (perhaps allergen menu has been re-designed)

OUTPUT:


New Menu developed
Happier/Empowered Employees
Happier Guests/Customers
Redesigned more efficient purchasing system
Redesigned more efficient kitchen and production space

MEMORY:

Recipe Storage & Product Procurement system (i.e. Computrition)
Forecasting Numbers

FEEDBACK:


Customer Reaction - Are they coming back for more?
Front-Line Employee Reaction - Is it more or less difficult to serve/produce. - Positive or negative
Manager Reaction - Are meals easier to manage - Do we need more or less employees to produce?

CONTROL:


Vision/Mission Statement
Food Safety Regulations
Housing & Dining Services HACCP

Leaders In the Ranks

There are many companies who believe that their front line employees are the best candidates for their management teams. Some of these companies believe that the most competent managers, who understand company values. The Disney company is a prime example of promoting front line employees to management positions. It is very difficult to obtain a management job with this company, if you have had no prior work experience under them. The company values are such  that they depend on the knowledge and experience of its front line employees to lead other employees. They are much more versed in company culture and values. They know what is expected of themselves and other employees. By having this experience they inherently are much more qualified leaders. On the positive side, Disney maintains a strong workforce that is committed to guest service, high quality services and products, and a loyal customer base. In the same way they do not necessarily have to invest as much money into training leadership, since they are already hiring leaders who do not need to be taught about culture, values, work areas, geographic locations, pay standards, benefits, and company regulations and policies. I feel strongly that this factor is one of the main reasons the Disney company has such a highly regarded, world renowned, guest service culture.